Research on the Influencing Factors of Management Policy for Depressed College Students Based on Family-School Interaction

— Based on parents' behavioral intention, the satisfaction of parents is divided into the cognitive dimension of policy interpretation, cue mutual verification, natural language and emotional dimension of authenticity, altruism and interaction. Combined with the previous research on the theory of caring for depressed students, the satisfaction model of depressed students' parents is constructed. The data were collected through questionnaires and conducted using SPSS and AMOS. The results show that policy interpretability, cue mutuality and natural language have positive effects on parents' perceived usefulness. Authenticity, altruism and interactivity of affective dimension have positive influence on the perceived trust of parents. Parents' perceived usefulness has a positive effect on parents’satisfaction. Parents' perceived trust has a positive effect on parents’satisfaction.


Introduction
The capacity and level of society'sself-organization, or the maturity of civil society, is a prerequisite for a state governed by law.Whether authority can play its expected role depends on the strong supervision and constructive criticism of authority by the growing civil society.In an increasingly pluralistic society with highly differentiated social subsystems, governance begins with the right of citizens to autonomy, that is, to decide their own affairs.
In college student management affairs, the special attention of students with bad mood is an important means to prevent college emergencies.According to the article 25 of 《the Regulations on the Administration of Students in Ordinary Institutions of Higher Learning》, the circumstances of suspension include that the student applies for suspension or that the school considers that it should be suspended.In practice, some students who are depressed or in bad mood are asked to suspend school or ask for leave to go home.Some parents think that the students' negative mood is not enough to leave school, causing disputes between students and schools.
From the domestic court's cancellation of a university's "decision to revoke Cheng's compulsory suspension" [1] to Hunter College's "decision which forcibly not return to the dormitory", [2] the society expects schools to give more care and trust to students with bad emotions.Jeffrey Benson argues that teachers who work with students who have mental illnesses face day-to-day challenges and high burnout rates.Instead, the structures must change--by way of clinical consultations, mentorships, and in-school support systems--to best serve both teachers and their students. [3]Kevin Cokleysuggests college students' trust of faculty maybe particularly important for Black males and is likely a contributing factor to academic misidentifications. [4]t present, some unreasonable management behaviors in colleges and universities cause the anxiety of students with bad mood to increase further.How to guide colleges and universities to have warm care for students, reduce students' anxiety and promote good interaction between home and school is the content of this paper, which has certain reference value for the actual student management work in colleges and universities.

Theoretical review
At present, European and American scholars have developed and applied a large number of purchase satisfaction index models, among which the American purchase satisfaction and purchase intention index models are more widely used and more mature. [5]t present, it mainly focuses on the satisfaction survey of students' parents in primary and secondary school education management.For example, Zheng Qing believes that teachers' caring behavior will not only directly affect junior middle school students' depression, but also indirectly affect junior middle school students' depression through redundant thinking and forgiveness.[6]   Most of the studies on the job satisfaction of college teachers are on the management of colleges and universities.In 2014, Liu Kai from Tibet University for Nationalities published the Construction of the Satisfaction Index Model of college students' Parents --Taking Tibetan College students' Parents as an example in Journal of Changchun University of Technology (Higher Education Research Edition), which identified the satisfaction index model of college students' parents.Therefore, this paper will learn from the American customer purchase intention and satisfaction index model, and combine the adjustment of college student management.Purchase intention refers to whether the consumer is willing to buy the product at the equilibrium market price according to the consumer's monetary income.The influence of purchase intention is mainly studied from the perspectives of consumer attitude, maximum perceived value and minimum perceived risk.[7]   Through in-depth interviews and investigations with parents of college students, the team adjusted the relationship between variables of the American customer purchase satisfaction Index model.According to the concerns and feedback of parents of depressed students, and the satisfaction of home-school education and services，an initial hypothesis model of parental behavior index for depressed students is proposed.Based on the preliminary investigation, this study prepared an open questionnaire, and conducted a survey on 200 college students in Suzhou and Zhenjiang.By means of on-site distribution and two-dimensional code scanning, the survey was developed.They were invited to return home during the summer vacation to ask their parents to answer the questionnaire.At the same time, the parents of 32 students in colleges and universities were interviewed by telephone with the contents of an open questionnaire.From the above two ways, the survey could sort out the specific items of parental satisfaction for the management policy of depressed students in colleges and universities.

.Structural model
The influence of cognition on perceived usefulness refers to the accuracy of information transmission between families and schools.In home-school communication, two-way transmission of information is crucial.Parents often first understand the policy with the instructor.If they contact other teachers in the student work department, they can meet the needs of parents to obtain more policy information, and all kinds of information are the consensus view of multiple teachers to confirm each other, so as to give parents more reliable answers to their doubts.Furthermore, according to scholars, such as Wei Haiying ,Yang Guoliang, real-time interaction between sellers and consumers on the sales platform is an effective way to build trust.Similar to the above sales relationship, parents can not only understand the policy information from the text, pictures and documents provided by the school, but also perceive the authenticity and altruism of the school's suggestions through the verbal and non-verbal information of teachers, such as expressions and gestures.The school can reply and answer in time, and the above behavior will undoubtedly increase parents' trust in the school. [8]he interaction between parents and schools is mainly based on cognition and emotion, which have a direct impact on parents' behavior intention in school suspension policy."Policy interpretability", "cue mutuality" and "natural language" are selected as important factors of parental cognition."Authenticity", "altruism" and "interaction" are selected as the three important factors of parental emotion."Perceived usefulness" and "perceived trust" are selected as the internal state of parents' behavior.Under the joint stimulation of various factors, parents produce internal state changes of perceived usefulness and perceived trust, so as to respond to "parent satisfaction", and construct a reflection diagram of school suspension intention under home-school cooperation, as shown in figure 1.

2.3.Research hypothesis
According to the constructed structural equation model, the following hypotheses are proposed: H1: Student administrators' interpretation of university management policies can meet the needs of parents for answers to their doubts, and has a significant impact on parents' perceived usefulness; H2: Counselors, class teachers and Students Office staff have the same interpretation of the policy, and there are words and cases to confirm it, which has a significant impact on the perceived usefulness of parents; H3: Parents believe that following the school's advice is the best solution, which has a significant impact on parents' perceived usefulness; H4: The information about students' symptoms and school management is true without any modification or concealment, which has a significant impact on parents' perceived trust; H5: Schools really consider for parents and students, which has a significant impact on parents' perceived trust; H6: Instant interaction between school and parents, barrier-free communication, has a significant impact on parents' perceived trust; H7: Parents' perceived usefulness has a significant impact on parents' willingness; H8: Parents' perceived trust has a significant impact on parents' willingness.Parents believe that schools can provide professional solutions to students' problems py2 The school can understand the parents' meaning very well py3 Parents can understand the school's explanation very well py4 The policy and explanation conveyed by the school was exactly what I expected cue mutuality cl1 In the home-school connection, parents can get some idea of how to solve the problem through other similar cases cl2 In home-school contact, parents can be informed about how to solve problems through the policies provided by the school cl3 In the homeschool contact, various organizations and staff of the school have the same interpretation of the policy natural language nr1 The school staff spoke naturally, without a sense of overstatement or urgency nr2 In homeschool communication, parents listen to their teachers as if they were listening to their friends Authenticity tr1 Information about students is faithfully stated by the school tr2 Regarding the relevant policies of the school, the school truthfully states tr3 A complete and truthful statement about the school's similar case altruism al1 The program offered by the school is truly considered for parents al2 The programs offered by the school are truly considered for the students al3 According to this program, students' psychological condition can be improved al4 Students can improve their academic performance by following this program interaction ra1 For parents' questions, the school can answer in a timely manner ra2 Parents can inform the school of the student's condition in a timely manner Perceived usefulness pu1 Through home-school communication, problems can be solved pu2 The explanation of school policy is helpful for parents' decision perceived trust pt1 Parents trust the information provided by the school pt2 Parents believe that the solution provided by the school is the optimal solution parent satisfaction ps1 Parents are willing to solve problems as suggested by the school ps2 Parents are willing to interact with school staff and answer questions in a timely manner ps3 The interpretability of school policies has a significant impact on students' satisfaction in problem solving 3 Study design and sample analysis

Scale design and data collection
There are nine variables in this study, which are: policy interpretability, cue mutuality, natural language, authenticity, altruism, interactivity, perceived usefulness, perceived trust and parental satisfaction.Based on the characteristics of family-school communication, the collected scales were classified and improved, and after the inquiry of relevant experts and scholars, the measurement scales of various variables were developed, as shown in Table 1 --latent variables and observed variables.

Data collection
Students at three schools who had or were currently depressed were asked to have one of their parents respond during the summer vacation.It is also explained that the results of this questionnaire are an academic survey and will not be related to the formulation of relevant policies of the school.Please fill in the questionnaire carefully.After the questionnaire is made on the website of "Questionnaire Star", it will be distributed in the form of links or two-dimensional codes.This questionnaire adopts Likert five-level scale with score values ranging from 1 to 5, and the degrees are "1" representing "strongly disagree", "2" representing "disagree", "3" representing "uncertain", "4" representing "agree" and "5" representing "strongly agree".
The selection of research objects in this study is based on two considerations: on the one hand, some parents of depressed students are reluctant to participate in this survey due to their economic and ideological situation, so they invite other elders of students in their family to be the survey objects, such as grandparents and siblings of students.On the other hand, due to the unbalanced urban economic development in different regions of China, the participation initiative of depressed students is limited.Therefore, through the efforts of the members of this research group and the opportunity of the psychological counseling center where the members are located, 237 questionnaires were randomly sent to three colleges and universities in Jiangsu Province, and 221 were recovered, with a recovery rate of 93.24%.Then, the questionnaires were sorted out.(There are three exclusion criteria: Whether the subjects answered more than 90% of the questions in the questionnaire; whether there will be regular responses in the questionnaire.Finally 200 effective questionnaires were selected, and the effective recovery rate of the questionnaires was 84.38%, which was in line with the standard of statistical analysis.Sample characteristics of parents' satisfaction with depressed students are shown in Table 2  The more similar cases of such information, the more abundant and easy to understand communication channels such as text and language exchange, and the easier parents will accept the school's suggestions.
2.Emotional authenticity, altruism and interaction have a positive impact on parents' perceived trust, indicating that emotional communication is very important in the home-school communication process of parents.The more objectively described information and the more successful cases conducive to students, the more parents can eliminate doubts and create a sense of trust.When the school responds to the parents' questions in a timely and consistent manner, the parents will be more sensitive to the school's decision and think that the school's decision is the best choice for the students.
3.Parents' perceived usefulness and perceived trust are bound to be satisfied with parents' handling of the school.In practice, it is not that parents think the school's decision is unreasonable, but that some schools handle things with simple explanations and rude answers.This will certainly not narrow the psychological distance between parents and schools.However, if there is advice from other parents in the previous case, it will undoubtedly have a greater significant influence on the decision of the subsequent parents.Parents of students will have a great sense of empathy and sureness, and will also positively improve their trust in the school, believing that the school will provide their children with perfect psychological counseling services, a good growth environment and an optimal decision-making structure.In turn, the trust of parents in the school will affect parents' judgment of the school, which is conducive to the school's enrollment publicity and student management.
4.Parents have different communication skills and communication quality due to different human and cultural capital.Parents' judgment on students is not due to their different economic ability, but due to their inherent cognitive ability.For some parents with problems, it is suggested that schools can do the ideological work of students first, and then do the work of parents, so that the management of students can get twice the result with half the effort.At the same times, for students who have violent behaviors and tend to hurt others, if their parents ignore them in school, it is necessary for the relevant government health agencies to intervene and resolve the problems in timeand could be working with the parents' community or parents' units.
5.In the telephone and face-to-face interviews at the later stage of this survey, the families and schools reached the following consensus: the current education focuses on the accumulation of scientific knowledge, and lacks the connection between students and students, and between teachers and students.The current education does notfocus on trust, respect and other emotional factors as the core elements of education.And the most essential and effective communication between people should be based on true feelings and trust.The research results show that the parent satisfaction model constructed in this paper has high credibility, but because the sample comes from families in Jiangsu province, its representativeness has certain limitations, and it is expected that other scholars can further expand and improve it.

Figure 1 .
Figure 1.Diagram of school suspension intention under home-school cooperation

Analysis of influencing factors of satisfaction 4.1 Reliability and validity test
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Table 3
Reliability test related indicators Result Variable itemStandard load Cronbach's combination reliability AVE degree validity test is used to test the validity of the questionnaire, which usually includes discriminated validity and aggregation validity.The discrimination validity was tested by comparing the square root of each variable's AVE value with the correlation coefficient, and the aggregation test was conducted by whether the AVE value of each variable was greater than 0.5.As shown in table4, AVE values of all variables are greater than 0.5, and as shown in Table5, square roots of AVE of all variables are greater than correlation coefficients, indicating that the questionnaire has good validity.