Articles citing this article

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Cited article:

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https://doi.org/10.1108/TQM-12-2023-0429

Service quality, customer satisfaction and customer loyalty: Basis for customer retention framework in Chinese logistics companies

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International Journal of Research Studies in Management 12 (10) (2024)
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The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry

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Journal of Retailing and Consumer Services 73 103362 (2023)
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Effects of Service Quality, Loyalty Programs, Pricing Strategies, and Customer Engagement on Firms’ Performance in Egyptian Travel Agencies: Mediating Effects of Customer Retention

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Journal of Quality Assurance in Hospitality & Tourism 24 (6) 753 (2023)
https://doi.org/10.1080/1528008X.2022.2077889

Service quality, customer satisfaction and retention: Basis for logistic companies continuous improvement framework

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International Journal of Research Studies in Management 11 (5) (2023)
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Influence of service quality on customer satisfaction in Serbian logistics practice

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BizInfo Blace 13 (1) 19 (2022)
https://doi.org/10.5937/bizinfo2201019D