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Cited article:

Weakened Patient Loyalty Model at Beauty Clinics: Based on Variety Seeking Behavior, Dissatisfaction, Negative WOM and Brand Switching

Herni Justiana Astuti, Suryo Budi Santoso

SHS Web Conf., 86 (2020) 01032

Published online: 2020-11-20

DOI: https://doi.org/10.1051/shsconf/20208601032

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Heliyon 9 (5) e15969 (2023)
https://doi.org/10.1016/j.heliyon.2023.e15969