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Cited article:

Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics

André Pretorius
Advances in Business Information Systems and Analytics, Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics 56 (2023)
https://doi.org/10.4018/978-1-6684-7105-0.ch004

Stepan Prokofievich Timoshenko and America

Isaac Elishakoff
ZAMM - Journal of Applied Mathematics and Mechanics / Zeitschrift für Angewandte Mathematik und Mechanik 99 (3) (2019)
https://doi.org/10.1002/zamm.201800338