The Effectiveness of Sales Service Personalization in Enhancing MICE Guest Satisfaction at Hotel Platinum Adisucipto YogyakartaChriswardana Bayu Dewa, Lina Ayu Safitri, Emmita Devi Hari Putri, Fatikhah Rahmi Sholikah and R. Jati NurcahyoSHS Web Conf., 226 (2025) 01009DOI: https://doi.org/10.1051/shsconf/202522601009