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Assesing the Electronic Service Quality using E-S-Qual and Importance Performance Analysis Combined Method

Naniek Utami Handayani, Agus Tri Wibowo and Diana Puspita Sari

SHS Web Conf., 49 (2018) 01014

Published online: 02 October 2018

DOI: 10.1051/shsconf/20184901014

Naniek Utami Handayani

Agus Tri Wibowo

Diana Puspita Sari

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