SHS Web of Conferences

Weakened Patient Loyalty Model at Beauty Clinics: Based on Variety Seeking Behavior, Dissatisfaction, Negative WOM and Brand Switching

Herni Justiana Astuti and Suryo Budi Santoso

SHS Web Conf., 86 (2020) 01032

Published online: 20 November 2020

DOI: 10.1051/shsconf/20208601032

Herni Justiana Astuti

Suryo Budi Santoso

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