SHS Web of Conferences

Digital transformation of the customer interaction system in the business model of the organization based on the omnichannel approach

Evgeniya Nigay, Yuliya Lebedinskaya and Elena Koshevaya

SHS Web Conf., 106 (2021) 01025

Published online: 18 May 2021

DOI: 10.1051/shsconf/202110601025

Evgeniya Nigay

Yuliya Lebedinskaya

Elena Koshevaya

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