SHS Web of Conferences

The SERVQUAL instrument to measure service quality in higher education – A case study

Ana Rolo, Rui Alves, Margarida Saraiva and Gracieth Leandro

SHS Web Conf., 160 (2023) 01011

Published online: 23 March 2023

DOI: 10.1051/shsconf/202316001011

Ana Rolo

Rui Alves

Margarida Saraiva

Gracieth Leandro

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