Conflict management impact on the employee productivity

¹ Ivane Javakhishvili Tbilisi State University, 1 Ilia Chavchavadze Avenue, Tbilisi 0179, Georgia
² Georgian National Univeristy, 9 Tsinandali Street, Tbilisi, Georgia
³ Batumi Shota Rustaveli State University, 35/32 Ninoshvili/Rustaveli str., Batumi 6010, Georgia
⁴ Ljubljana School of Business, Tržaška cesta 42, SI-1000 Ljubljana, Slovenia
⁵ National Academy of Sciences of Ukraine, 54 Volodymyrska str., 01030 Kyiv, Ukraine

^* Corresponding author: nino.paresashvili@tsu.ge

Abstract

Conflict management is one of the major skill that has a significant influence on the tasks employee have to perform daily bases. Conflict is unavoidable in daily routine of the organizations. Its importance is increased in the developing countries like Georgia as external factors make people to work in more unpredictable situations. This article is based on the research conducted in Georgia, shows main challenges, trends and understanding of conflict management, shows results and offers recommendations how to make employees more productive by managing it effectively. Objectives: This study aimed to evaluate main challenges of conflict management, its impact on employee and organization productivity in Georgia, make conclusions and give recommendations to managers and employees how to deal with the conflict situations and improve constructive outcomes. Other factors influencing productivity connected to conflict management were also investigated. Results: Results has shown that conflict management understanding is quite low in Georgian organizations, as well as the constructive and destructive outcomes of it. Reasons of conflict is mainly improper distribution of functions and duties. Employees prefer to use collaborating style for conflict resolution.