| Issue |
SHS Web of Conferences
Volume 28, 2016
RPTSS 2015 – International Conference on Research Paradigms Transformation in Social Sciences 2015
|
|
|---|---|---|
| Article Number | 01088 | |
| Number of page(s) | 5 | |
| DOI | https://doi.org/10.1051/shsconf/20162801088 | |
| Published online | 15 June 2016 | |
A process-based approach to management of the enterprise
1 Tomsk Polytechnic University, 634050 Lenin Avenue, 30, Tomsk, Russia
2 Tomsk State University, 634050 Lenin Avenue, 36, Tomsk, Russia
a Corresponding author: rtg3@mail.ru
Establishing an efficient management system is an especially pressing issue for machinery industry as a basic sector of economy in a country. The present paper considers establishing a management system oriented towards increasing enterprise value and customer satisfaction through the integration of process-based management and a Balanced Scorecard. An integrated management system enables structuring of organization processes, redesigning them with regard to external changes as well as applying a balanced scorecard connecting functional units by means of defining strategic objectives and measurable indicators detailing and controlling these objectives and thus increasing the efficiency of processes orienting an organization towards a customer.
© Owned by the authors, published by EDP Sciences, 2016
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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