SHS Web Conf.
Volume 49, 2018International Cooperation for Education about Standardization 2018 (ICES 2018) Conference Joint International Conference with 5th ACISE (Annual Conference on Industrial and System Engineering) and World Standard Cooperation Academic Day
|Number of page(s)||7|
|Published online||02 October 2018|
Quality management system design of vocational services in PM College based on ISO 9001:2015
Industrial Engineering, Institut Teknologi Bandung, Ganesa No.10, Bandung, Indonesia
* Corresponding author: firstname.lastname@example.org
Vocational college institution has a substantial contribution to support the development of industrial human resources in Indonesia. PM College as one the reputable vocational college provides educational services for students and training services for industry employees. PM College has a focus to provide customer satisfaction. PM College’s customers consist of industries mainly from manufacturing businesses. To guarantee the educational process, PM College has been applying the quality management system based on ISO 9001:2008. The current challenge of the PM College is to apply the latest ISO 9001: 2015 which is a revision of the previous version standard. ISO 9001: 2015 has some changes made as a form of adjustment. The institution feels the need to make improvements to the current quality management system to provide the satisfaction to customers, both from the industry and university students and to compete with the other polytechnic as well. This paper proposes an approach to prepare and analyze the organization in fulfilling the requirements of ISO 9001:2015. Several data processing and analysis were conducted to identify clauses’ fulfillment between activity and document of the organization in meeting the ISO 9001:2015. The results of data processing and analysis show that PM College needs to make improvements in business processes and has not met ten clause requirements of ISO 9001:2015. Several adjustments were proposed to the business process and ten clauses to assist PM College in preparing the ISO 9001:2015 certification.
© The Authors, published by EDP Sciences, 2018
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