SHS Web Conf.
Volume 50, 2018The International Scientific and Practical Conference “Current Issues of Linguistics and Didactics: The Interdisciplinary Approach in Humanities and Social Sciences” (CILDIAH-2018)
|Number of page(s)||7|
|Published online||12 October 2018|
Teaching Learners to Exchange Information over Telephone
Volgograd State Academy of Postgraduate Study, Foreign Language Chair, Volgograd, Russia, firstname.lastname@example.org
2 Volgograd State University, Foreign Language Communication Department, Volgograd, Russia, email@example.com
3 Volgograd State University, English Philology Department, Volgograd, Russia, firstname.lastname@example.org
* Corresponding author: email@example.com
This article is devoted to the problem of raising learners’ awareness of exchanging information over the telephone. The paper highlights the results of analysing the specific features of the organisation of the telephone conversation for exchanging information. It presents a brief summary of skills and knowledge needed for telephone conversation and discourse analysis of this kind of conversation. Moreover, cognitive (familiarity with the topic, genre and interlocutors and processing demands), affective (feeling towards the topic and / or participants and self-consciousness) and performance (absence of eye-contact, gestures, possibility to monitor interlocutor’s responses, degree of collaboration, discourse control, environmental conditions and time pressure) factors are discussed in the article. The activities aimed at raising learners’ awareness of a telephone conversation process to exchange information are given with rationale and methodological support.
© The Authors, published by EDP Sciences, 2018
This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0 (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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