| Issue |
SHS Web Conf.
Volume 76, 2020
The 1st International Conference on Social Sciences and Humanities (ICSH 2019)
|
|
|---|---|---|
| Article Number | 01014 | |
| Number of page(s) | 9 | |
| DOI | https://doi.org/10.1051/shsconf/20207601014 | |
| Published online | 29 April 2020 | |
Importance Performance Analysis (IPA) Visitors’ Satisfaction of Ecotourism in Bangka Belitung, Indonesia: Tracking the Messages to Stakeholders
1
Department of Political Science, Universitas Bangka Belitung, Gg. IV No.1, Balun Ijuk, Balunijuk 33172, Bangka, Indonesia.
2
Department of Management, Universitas Bangka Belitung, Gg. IV No.1, Balun Ijuk, Balunijuk 33172, Bangka, Indonesia.
* Corresponding author: iim_babel@yahoo.com
The satisfaction of visitors is an important part of developing tourism. Knowing satisfactory of the visitor and the dimension will be advantage and weakness of a tourism visit, stakeholders are able to figure out what must be done. This study used the Importance Performance Analysis (IPA) method to find out the satisfactory of visitors. There are some interesting findings in this study, such as the fact that Bangka Belitung visitors’ satisfactory is quite high, but the disparity of visitors’ satisfaction is quite high and put Belitung on the good quadrant. However, Bangka needs more concern. This study also found that supporting facilities and transportation still become a serious problem. On the other side, the value of eco-tourism has not met the standard, such as education, environment protection, and voluntarism value. The local Stakeholders need to put extra concern on supporting facilities and maintain that has been considered as good, such as the natural beauty and the locals’ hospitality.
Key words: Advantage and weakness of a tourism visit / developing tourism / increase income / Laskar Pelangi
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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