| Issue |
SHS Web of Conf.
Volume 94, 2021
Sustainable Development of Regions 2020 – XVI International Scientific and Practical Conference “State. Politics. Society”
|
|
|---|---|---|
| Article Number | 01022 | |
| Number of page(s) | 6 | |
| Section | Socio-Economic Sciences | |
| DOI | https://doi.org/10.1051/shsconf/20219401022 | |
| Published online | 12 January 2021 | |
The concept of implementing a customer interaction system based on CRM Bitrix24
Financial University under the Government of the Russian Federation, Vladikavkaz branch, Molodezhnaya Str., 7, 362002 Vladikavkaz, Russia
* Corresponding author: volikmv@mail.ru
In modern conditions of digitalization, each company seeks to optimize the management of activities based on modern IT. With an increase in the number of trading companies, the more becomes acute problem of attracting and retaining customers. In order to improve the efficiency activity of the company, the leadership needs to optimize the business processes of interaction with customers. The purpose of this work is to study the company's activities for the development and implementation of software, analyze the business process of interaction with clients for its automation based on CRMBitrix24. The description of the investigated business process in the notations «as is» and «to be» showed that the automation of interaction with the company's customers has a number of advantages. In this regard, in the future, it is necessary to develop a Bitrix24 implementation project, a risk management plan and assessment of the economic efficiency of the project.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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