SHS Web Conf.
Volume 122, 2021International Conference “Fundamental Research of the Phenomenon of Happiness” 2020
|Number of page(s)||7|
|Section||Problems of Training, Education, Intellectual and Emotional Development of the Individual|
|Published online||20 September 2021|
Students’ satisfaction with the quality of educational services
1 Samara National Research University after S. P. Korolev, Department of Sociology and Cultural Studies, Samara, Russia
2 Samara National Research University after S. P. Korolev, Department of Theory and Technology of Social Work, Samara, Russia
* Corresponding author: firstname.lastname@example.org
The article raises the problem of the level of satisfaction with educational services among the students of agricultural training areas of secondary vocational education institutions of the Samara region. The study goal is addressed through several objectives including identifying the level of students’ satisfaction with the quality of education, their attitude towards industry internship, the level of satisfaction with the quality of material and technical support, and the presence or absence of the desire for employment in the chosen direction of training. The research method deployed in the study is surveying (N = 123). The study reveals that most respondents (73.7%) are completely or rather satisfied with the quality of education. The calculations indicate that most respondents have a positive or rather positive attitude towards industry internship (70.8%). 89.4% of respondents are completely or rather satisfied with the quality of material and technical support. 84.5% of the respondents are completely or rather satisfied with the quality of educational services while 9.6% found it difficult to answer and 5.7% express dissatisfaction with the quality of educational services to varying degrees. Considering individual educational institutions, the results by the indicator are as follows: the Bezenchuk Agrarian Technical College – 80.8%, the Kinel State Technical College – 91.1%. Due to the lack of data on secondary educational institutions, the obtained results are compared to similar studies conducted in Russian higher education institutions. As a result, the authors report a paradoxical situation consisting in the fact that the students are satisfied with educational services but not all of them plan to continue working in the chosen direction of professional training. Appropriate recommendations are provided for the management of educational institutions in accordance with the obtained results.
Key words: level of satisfaction / quality of education / attitude to industry internship / satisfaction with the quality of material and technical support
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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