SHS Web Conf.
Volume 128, 2021XVII International Scientific and Practical Conference on Sustainable Development of Regions (IFSDR 2021)
|Number of page(s)||11|
|Section||Socio-economic Systems Management|
|Published online||15 December 2021|
Assessment of the quality of work of personnel in russian health resort institutions
Bashkir State University, Ufa, Russia
* Corresponding author: firstname.lastname@example.org
The article substantiates the relevance of the activities of sanatorium-resort enterprises due to the pandemic. The dynamics of development of medical tourism is provided. The role of personnel in business efficiency is highlighted. Methods and indicators for analyzing the quality of personnel work are provided. A quantitative review of the sanatoriums of the Republic of Bashkortostan is provided. The intangibility of the spa service makes it impossible to study and evaluate before its receiving. This leads to difficulties in managing a specific service. Direct contact between the personnel and the guest is key for the enterprises of the spa industry. Therefore, the quality assessment will depend on many subjective and objective factors. On the example of a particular sanatorium, the quality of the work of the personnel was assessed and the factor analysis of the dissatisfaction of the clients with the work of the personnel with the Pareto diagram was carried out. Three main problems fell within the 80 % range. Measures are proposed to improve the quality of work of personnel in sanatorium-resort institutions.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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