| Issue |
SHS Web Conf.
Volume 149, 2022
International Conference on Social Science 2022 “Integrating Social Science Innovations on Post Pandemic Through Society 5.0” (ICSS 2022)
|
|
|---|---|---|
| Article Number | 01056 | |
| Number of page(s) | 6 | |
| Section | Education and Digital Learning | |
| DOI | https://doi.org/10.1051/shsconf/202214901056 | |
| Published online | 18 November 2022 | |
Analysis of Student Satisfaction on Service Performance of Education Personnel at the Faculty of Social Sciences, Manado State University
1 Pancasila and Civic Education Department Faculty of Social Science Manado State University
2 Pancasila and Civic Education Department Faculty of Social Science Manado State University
* Corresponding author: julienbiringan@gmail.com
The purpose of this study was to determine the level of student satisfaction who received the services of education personnel at FIS Unima in the fields of student affairs, academics, general affairs, and finance/employment. For processing and analyzing data in this study, two approaches were used, namely,the quantitative approach, which a descriptive approach to describe the data is obtained by researchers in the field. The point is that before the data is interpreted qualitatively, it is presented in the form of percentage tables, then the existing data will be analyzed qualitatively with descriptive statistical analysis, total sampling of all employees in FIS, and student samples taken randomly stratified. The results of the study indicate that students show very high satisfaction with the services provided, where employees work to show real performance in providing services, discipline in entering the office and doing work, perseverance in work, commitment to decisions, and fairness in providing services to students by not discriminating attitudes and behaviors.
Key words: Satisfaction / Students / Service / Performance
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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