Open Access
Issue |
SHS Web of Conferences
Volume 12, 2014
4th International Conference on Tourism Research (4ICTR)
|
|
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Article Number | 01017 | |
Number of page(s) | 8 | |
DOI | https://doi.org/10.1051/shsconf/20141201017 | |
Published online | 19 November 2014 |
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