Open Access
Issue
SHS Web Conf.
Volume 76, 2020
The 1st International Conference on Social Sciences and Humanities (ICSH 2019)
Article Number 01006
Number of page(s) 11
DOI https://doi.org/10.1051/shsconf/20207601006
Published online 29 April 2020
  1. S. Famiyeh, A. Kwarteng, D. Asante-Darko, Journal of Quality in Maintenance Engineering, 24, 3:262–279 (2018). https://www.emeraldinsight.com/doi/abs/10.1108/JQME-10-2016-0056 [CrossRef] [Google Scholar]
  2. C. Grönroos, Service Management and Marketing: Managing The Service Profit Logic, Chichester, UK: John Wiley and Sons (2015). https://pdfs.semanticscholar.org/57b2/cf102b07e8734d07589841bb9d025d330007.pdf [Google Scholar]
  3. N.O. Ndubisi, C.K. Wah, International Journal of Bank Marketing, 23, 7:542–557 (2005). https://www.emeraldinsight.com/doi/abs/10.1108/02652320510629908 [CrossRef] [Google Scholar]
  4. Z. Tohidinia, M. Haghighi, Business Strategy Series, 12, 5:242–256 (2011). https://www.emeraldinsight.com/doi/abs/10.1108/17515631111166889 [CrossRef] [Google Scholar]
  5. B. Simamora, Panduan Riset Perilaku Konsumen, [Consumer Behavior Research Guide], Jakarta: Gramedia Pustaka Utama (2004). [in Bahasa Indonesia] https://books.google.co.id/books?id=pAfxNu7FFCYC&dq [Google Scholar]
  6. A. Parasuraman, V.A. Zeithaml, L.L. Berry, Journal of Marketing, 49, 4:41–50 (1985). https://journals.sagepub.com/doi/abs/10.1177/002224298504900403 [Google Scholar]
  7. E.E. Izogo, I.-E. Ogba, International Journal of Quality & Reliability Management, 32, 3:250–269 (2015). https://www.emeraldinsight.com/doi/abs/10.1108/IJQRM-05-2013-0075 [CrossRef] [Google Scholar]
  8. V. Zeithaml, M. Bitner, M.J. Bitner, Service Marketing, Integrating Customer Focus Across the Firm, NY, USA: Mcgraw Hill (2009). https://www.mheducation.com/highered/product/services-marketing-integrating-customer-focus-across-firm-zeithaml-bitner/M9780078112102.html [Google Scholar]
  9. T.W. Yu, F.C. Tung, Journal of Managing Service Quality, 23, 2:111–130 (2013). https://www.emeraldinsight.com/doi/abs/10.1108/09604521311303408 [CrossRef] [Google Scholar]
  10. A. Giovanis, P. Athanasopoulou, E. Tsoukatos, Journal of Service Theory and Practice, 25, 6:744–776 (2015). https://www.emeraldinsight.com/doi/abs/10.1108/JSTP-11-2013-0263 [CrossRef] [Google Scholar]
  11. Sugiyono. Metode Penelitian Kuantitatif Kualitatif dan R&D, [Qualitative Quantitative Research Methods and R&D], Bandung: Alfabeta (2012). [in Bahasa Indonesia]. http://cvalfabeta.com/product/metode-penelitian-kuantitatif-kualitatif-dan-rd-mpkk/ [Google Scholar]
  12. F. HairJr., W.C. Black, B.J. Babin, R.E. Anderson, Multivariate Data Analysis: A Global Perspective, Upper Saddle River, NJ: Prentice Hall (2010). https://is.muni.cz/el/1423/podzim2017/PSY028/um/_Hair_-_ Multivariate_data_analysis_7th_revised.pdf [Google Scholar]
  13. Z. Tohidinia, M. Haghighi, Business Strategy Series, 12, 5:242–256 (2011). https://www.emerald.com/insight/content/doi/10.1108/17515631111166889/full/html [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.