Open Access
SHS Web Conf.
Volume 129, 2021
The 21st International Scientific Conference Globalization and its Socio-Economic Consequences 2021
Article Number 01013
Number of page(s) 10
Section Global Impact of COVID 19 on Economy and Society
Published online 16 December 2021
  1. Amico, M. D., & Zikmund, W. G. (2001). The power of marketing. Creating and keeping customers in an ecommerce world. Cincinnati: South. [Google Scholar]
  2. Beverungen, D., Matzner, M., & Janiesch, C. (2017). Information systems for smart services. Information Systems and e-Business Management, 4(15), 781–787. [CrossRef] [Google Scholar]
  3. Brax, S. A., & Visintin, F. (2017). Meta-model of servitization: The integrative profiling approach. Industrial Marketing Management, 60, 17–32. [CrossRef] [Google Scholar]
  4. Fischer, T., Gebauer, H., & Fleisch, E. (2012). Service business development: strategies for value creation in manufacturing firms. Cambridge: Cambridge University Press. [CrossRef] [Google Scholar]
  5. Grubic, T. (2018). Remote monitoring technology and servitization: Exploring the relationship. Computers in Industry, 100, 148–158. [CrossRef] [Google Scholar]
  6. Grubic, T., & Peppard, J. (2016). Servitized manufacturing firms competing through remote monitoring technology: an exploratory study. Journal of Manufacturing Technology Management, 27(2), 154–184. [CrossRef] [Google Scholar]
  7. Herman, E. (2016). The importance of the manufacturing sector in the Romanian economy. Procedia Technology, 22, 976–983. [CrossRef] [Google Scholar]
  8. Holmström, J., & Partanen, J. (2014). Digital manufacturing-driven transformations of service supply chains for complex products. Supply Chain Management, 19(4), 421–430. [CrossRef] [Google Scholar]
  9. Jovanovic, M., Sjödin, D., & Parida, V. (2021). Co-evolution of platform architecture, platform services, and platform governance: Expanding the platform value of industrial digital platforms. Technovation, Article 102218. [Google Scholar]
  10. Kowalkowski, C., Gebauer, H., Kamp, B., & Parry, G. (2017). Servitization and deservitization: Overview, concepts, and definitions. Industrial Marketing Management, 60, 4–10. [CrossRef] [Google Scholar]
  11. LaLonde, B. J., & Zinszer, P. H. (1976). Customer service. Meaning and Measurement. The National Council of Physical Distribution Management. [Google Scholar]
  12. MPO, Ministervo PrŮmyslu A Obchodu (2017, October 30). Zpráva o vývoji malého a středního podnikání a jeho podpoře v roce 2017. (2017) [Google Scholar]
  13. Okorie, O., Subramoniam, R., Charnley, F., Patsavellas, J., Widdifield, D., & Salonitis, K. (2020). Manufacturing in the time of COVID-19: An Assessment of Barriers and Enablers. IEEE Engineering Management Review, 48(3), 167–175. [CrossRef] [Google Scholar]
  14. Paiola, M., & Gebauer, H. (2020). Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms. Industrial Marketing Management, 89, 245–264. [CrossRef] [Google Scholar]
  15. Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard business review, 92(11), 64–88. [Google Scholar]
  16. Rapaccini, M., Saccani, N., Kowalkowski, C., Paiola, M., & Adrodegari, F. (2020). Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms. Industrial Marketing Management, 88, 225–237. [CrossRef] [Google Scholar]
  17. Soto-Acosta, P. (2020). COVID-19 pandemic: Shifting digital transformation to a high-speed gear. Information Systems Management, 37(4), 260–266. [CrossRef] [Google Scholar]
  18. Suppatvech, C., Godsell, J., & Day, S. (2019). The roles of internet of things technology in enabling servitized business models: A systematic literature review. Industrial Marketing Management, 82, 70–86. [CrossRef] [Google Scholar]
  19. Vendrell-Herrero, F., Bustinza, O. F., Parry, G., & Georgantzis, N. (2017). Servitization, digitization and supply chain interdependency. Industrial Marketing Management, 60, 69–81. [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.