Open Access
Issue
SHS Web Conf.
Volume 213, 2025
2025 International Conference on Management, Economic and Sustainable Social Development (MESSD 2025)
Article Number 01006
Number of page(s) 6
Section Management and Sustainable Economy
DOI https://doi.org/10.1051/shsconf/202521301006
Published online 25 March 2025
  1. Chang H S. Increasing hotel customer value through service quality cues in Taiwan[J]. The Service Industries Journal, 2008, 28(1): 73-84. [Google Scholar]
  2. Nasution H N, Mavondo F T. Customer value in the hotel industry: What managers believe they deliver and what customer experience[J]. International Journal of Hospitality Management, 2008, 27(2): 204-213. [Google Scholar]
  3. Ali B J, Gardi B, Othman B J, et al. Hotel service quality: The impact of service quality on customer satisfaction in hospitality[J]. International Journal of Engineering, Business and Management, 2021, 5(3): 14-28. [Google Scholar]
  4. Al-Gasawneh J A, Anuar M M, Dacko-Pikiewicz Z, et al. The impact of customer relationship management dimensions on service quality[J]. Polish Journal of Management Studies, 2021, 23(2): 24-41. [Google Scholar]
  5. Gumussoy C A, Koseoglu B. The effects of service quality, perceived value and price fairness on hotel customers’ satisfaction and loyalty[J]. Journal of Economics, Business and Management, 2016, 4(9): 523-527. [Google Scholar]
  6. Priyo J S, Mohamad B, Adetunji R R. An examination of the effects of service quality and customer satisfaction on customer loyalty in the hotel industry[J]. International Journal of Supply Chain Management, 2019, 8(1): 653-663. [Google Scholar]
  7. Ku E C S. The impact of customer relationship management through implementation of information systems[J]. Total Quality Management, 2010, 21(11): 1085-1102. [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.