Articles citing this article

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Cited article:

Role of Internal Marketing Practices in the Service Recovery Performance of Call Center Employees

Norzieiriani Ahmad, Nazlina Zakaria and Munawar Javed Ahmad
Pakistan Journal of Psychological Research 36 (2) 157 (2021)
https://doi.org/10.33824/PJPR.2021.36.2.10

The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry

J. Lahap, B. O’Mahony and J. Dalrymple
Procedia - Social and Behavioral Sciences 224 213 (2016)
https://doi.org/10.1016/j.sbspro.2016.05.446