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Cited article:

Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method

Fagner José Coutinho de Melo, Larissa de Arruda Xavier, André Philippi Gonzaga de Albuquerque and Denise Dumke de Medeiros
Soft Computing 27 (11) 7497 (2023)
https://doi.org/10.1007/s00500-022-07696-3