Open Access
Issue
SHS Web Conf.
Volume 49, 2018
International Cooperation for Education about Standardization 2018 (ICES 2018) Conference Joint International Conference with 5th ACISE (Annual Conference on Industrial and System Engineering) and World Standard Cooperation Academic Day
Article Number 01014
Number of page(s) 6
Section Standard and Quality
DOI https://doi.org/10.1051/shsconf/20184901014
Published online 02 October 2018
  1. V. A. Zeithaml, A. Parasuraman, A. Malhotra, J. of the Acad. Mark. Sci, 30(4), 362–375. (2002). [CrossRef] [Google Scholar]
  2. M. I. Gomez, E. W. McLaughlin, D. R. Wittink, J of Retailing, 80(4), 265–278. (2004). [CrossRef] [Google Scholar]
  3. J. Santos, Managing Service Quality, An International Journal, 13(3), 233–246. (2003). [CrossRef] [Google Scholar]
  4. D. Aryani, F. Rosinta, Bisnis & Birokrasi Journal, 17(2). (2011). [Google Scholar]
  5. A. Parasuraman, V.A. Zeithaml, A. Malhotra, J of Service Research,7(3), 213–233. (2005). [Google Scholar]
  6. L. J. Cronbach, Psychometrika, 16(3), 297–334. (1951). [CrossRef] [Google Scholar]
  7. J. A. Martilla, J. C. James, The journal of Marketing, 77–79. (1977). [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.