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Pakistan Journal of Psychological Research 36 (2) 157 (2021)
DOI: 10.33824/PJPR.2021.36.2.10
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The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry

J. Lahap, B. O’Mahony and J. Dalrymple
Procedia - Social and Behavioral Sciences 224 213 (2016)
DOI: 10.1016/j.sbspro.2016.05.446
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