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Assessing the applicability of the CRM concept in a public autonomous institution

A.D. Lagunova and A.A. Pastushkova

SHS Web Conf., 114 (2021) 01002

Published online: 13 July 2021

DOI: 10.1051/shsconf/202111401002

A.D. Lagunova

A.A. Pastushkova

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