Priority technologies for the adoption of digitalised human resources management in hospitality industry

Sochi State University, Department of Economics and Management Processes, Chair of Administration, Accounting and Auditing, 354000 Sochi, Russian Federation

^* Corresponding author: arutunyan1109@mail.ru

Abstract

The intensification of digital transformations in human resources management involves the creation of innovative products and service solutions that can improve the management efficiency and develop the information infrastructure. The article identifies and substantiates the priority tools and technologies for the adoption of digitalised human resource management in the hospitality industry and describes the complex of HR metrics made up by the author for the key areas of personnel processes in the hospitality businesses and including the following main metrics: HR automation, HR analytics, HR marketing, smart recruitment, and e-training. The author presents the system of indicators for the evaluation of functional units of the model of digitalised human resources management in the hospitality industry and evaluates the priority tools of digitalised human resources management in terms of the hospitality industry in Moscow, St. Petersburg and the Krasnodar region.