| Issue |
SHS Web Conf.
Volume 35, 2017
3rd International Conference on Industrial Engineering (ICIE-2017)
|
|
|---|---|---|
| Article Number | 01050 | |
| Number of page(s) | 4 | |
| Section | Sustainable Development of Industrial Enterprises | |
| DOI | https://doi.org/10.1051/shsconf/20173501050 | |
| Published online | 26 June 2017 | |
Probabilistic pattern of risks in company’s Quality management system
1 Peter the Great St. Petersburg Polytechnic University, Highest School of Cyberphysics, 195251 St.Petersburg, Russia
2 St. Petersburg State University of Economics, Economics and Quality Department, 191023 Sadovaya str., 21, St. Petersburg, Russia
* Corresponding author: ludmila@qmd.spbstu.ru
One possible approach for calculation of probabilistic rate of risks in Quality management system (QMS), which is prescribed by requirements of International Standard ISO 9001:2015, is proposed in this article. Aspects of the theory of dependability and Markov techniques are used, which are applied for evaluation of probability of failures in complicated technical systems. Representation of QMS processes as a graph with controlled discrete Markov chains is suggested, which allows to evaluate a probability of customer requirements non-fulfillment as a function of an intensity of mistakes that bring to non-conformities in QMS.
© Owned by the authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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