| Issue |
SHS Web Conf.
Volume 55, 2018
International Conference on Advanced Studies in Social Sciences and Humanities in the Post-Soviet Era (ICPSE 2018)
|
|
|---|---|---|
| Article Number | 02015 | |
| Number of page(s) | 8 | |
| Section | The Era of Transformations: Society, Law, Politics, and Communication | |
| DOI | https://doi.org/10.1051/shsconf/20185502015 | |
| Published online | 14 November 2018 | |
Digital PR technologies: establishing an interactive dialogue between public-political institutions and society
Perm National Research Polytechnic University, 614990, 29 Komsomolsky ave., Perm, Russia
* Corresponding author: lektorova2015@yandex.ru
The study presents the results of a sociological survey of Russian citizens’ attitudes toward various forms of filing appeals to state (municipal) authorities. Based on the web content analysis of existing services for processing calls from the public on the Internet, the models of electronic monitoring of citizens’ appeals are systematized: a special service for receiving and initial processing of citizens’ appeals, created as a subdomain of the main site, a web portal as an independent Internet reception site and an auxiliary electronic resource reception of citizens’ appeals, implemented on community sites in social networks.
© The Authors, published by EDP Sciences, 2018
This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0 (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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