E-government Implementation in Spain, France and Russia: Efficiency and Trust Level

Saratov Socio-Economic Institute of Plekhanov Russian University of Economics, Saratov, Russia

^* Corresponding author: k_e_p@mail.ru

Abstract

The article considers peculiarities of modern information technologies introduction including e-state management (e-government) in government bodies, local authorities and governmental structure. Certain factors, influencing citizen’s intention to use the system of interaction with e-government, taking into account trust, perceived risk and political efficiency on the example of several European countries are described in the article. Attempt to compare different approaches to e-government introduction into countries, having basic differences, influencing e-government introduction, i.e. cultural and historic problem of the country, infrastructure, e-competence and development of citizens, civil servants and technical staff was made by the authors. Advantages of e-government, such as improvement of access to information and services; dropping-out of access limits to authority, improvement the quality of service and reputation; integration of institutions are revealed in the paper. The authors attempt to examine modern conditions of new information technologies introduction; determine anticipated utility of their use; obtain new data of new government services; generalize problems of anticipated risks and threats for citizens, using e-government services and contemplate ways of their prevention.