Remote certification processes during global pandemic times

Cracow University of Economics, College of Management Sciences and Quality, Department of Quality Management, ul. Rakowicka 27, 31-510 Krakow, Poland

^* Corresponding author: pawel.nowicki@uek.krakow.pl

Abstract

Research background: Conformity assessment as defined in the ISO/IEC 17000 standard shows that the specified requirements for the product, process, system, person or entity have been met. A special type of conformity assessment is certification, in which the assessment is carried out by independent organizations, which has been confirmed by an accreditation body. The current crisis related to the development of the COVID-19 global pandemic has forced many organizations to change traditional forms of operation and, where it was possible, switch to a remote mode of work.

Purpose of the article: The need to adapt to new realities did not bypass the certification bodies that adapted to the emergency situation, using the possibilities of remote work, including as part of certification processes. The purpose of this publication is to indicate the context of the certification bodies’ operation and the impact of such proceedings on trust in the results of their work as well as to show the changes of the way of conducting certification audits by the certification bodies.

Methods: For above mentioned matter, four certification bodies were analysed in the area of remote certification processes. The used methodology was a case studies including a direct interviews with certification bodies representatives.

Findings and Value Added: The main findings are related to the following issues concerning that remote auditing processes ensure business continuity; there is an increased confidence in results among customers of certification bodies; changes in process costs.