SHS Web Conf.
Volume 96, 2021The 3rd International Academic Conference on Frontiers in Social Sciences and Management Innovation (IAFSM 2020)
|Number of page(s)
|08 February 2021
A Study on Satisfaction of Elderly Care Service Quality Based on Different Groups: Taking the Monitoring Data of Liaoning Province as an Example
1 China National Institute of Standardization, China
* Corresponding author: firstname.lastname@example.org
The monitoring and analysis of the social public service quality is conducive to promoting the construction of a service-oriented government that the people are satisfied with. In this paper, the third-party quality monitoring is carried out in 14 cities in Liaoning Province from 11 public service areas, including residential environment, public transportation, infrastructure, medical and health care, public security, cultural and sports, compulsory education, elderly care service, employment service, social security and administrative convenience. The results show that the public's satisfaction with social security, compulsory education, residential environment, public security and employment service is low, which needs to be paid attention to and further improved by Liaoning provincial government.
Key words: Public Service / Quality Monitoring / Investigation and Analysis
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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