| Issue |
SHS Web Conf.
Volume 100, 2021
IV International Scientific Congress “Society of Ambient Intelligence – 2021” (ISCSAI 2021)
|
|
|---|---|---|
| Article Number | 04002 | |
| Number of page(s) | 8 | |
| Section | Social Work and Artificial Intelligence | |
| DOI | https://doi.org/10.1051/shsconf/202110004002 | |
| Published online | 25 March 2021 | |
Implementation of Electronic Services in The System of Population Social Protection
National University «Zaporizhzhya Polytechnic», 69063 Zaporizhzhya, Ukraine
* Corresponding author: zastelo@ukr.net
The study assesses the status and opportunities for the introduction of electronic social services in Ukraine on the example of Zaporizhzhya region. The peculiarities of providing and receiving e-social services based on the analysis of the main models of e-government and individual countries within the selected models: Anglo-American, Continental European and East Asian. The ambivalence in the perception of the population's readiness to receive electronic social services among experts and clients has been determined. The results of the comparative analysis revealed some statistically significant differences in determining the reasons for the slowdown in the process of implementing the provision of electronic social services. The main factors that will contribute to the development of electronic social services are highlighted.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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