SHS Web Conf.
Volume 100, 2021IV International Scientific Congress “Society of Ambient Intelligence – 2021” (ISCSAI 2021)
|Number of page(s)||7|
|Section||Social Work and Artificial Intelligence|
|Published online||25 March 2021|
E-government Potential in Social Service Delivery: Regional Context
National University «Zaporizhzhya Polytechnic», 69063 Zaporizhzhya, Ukraine
* Corresponding author: firstname.lastname@example.org
The article identifies the potential for introducing a system of electronic social services in the context of electronic government development in Ukraine. The definition of an electronic social service as a social service is given, fully or partially provided with the help of social protection institutions online services and the population social services, to individuals, certain social groups who are in difficult life circumstances. It has been determined that the development of modern information use and communication technologies and the Internet already allows the use of various forms of providing and receiving electronic social services, is spreading due to the state policy of public services digitalization ("the state in a smartphone"), among which a special demand is registration in electronic the form of social benefits, benefits, pensions and the like. According to the results obtained, the greatest potential for introduction into the social service system is possessed by social services, psychological online consultations, distance learning and socio-economic services. Among the factors for optimizing the implementation of electronic social services, the most significant identified are the following increases in budget funding, computer population, information support for the introduction of the electronic social services system through social advertising, increasing the level of technical support and access to the Internet.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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