| Issue |
SHS Web Conf.
Volume 120, 2021
Sixth International Scientific Conference “BUSINESS AND REGIONAL DEVELOPMENT”
|
|
|---|---|---|
| Article Number | 01006 | |
| Number of page(s) | 6 | |
| Section | Regional Development and Governance in the Transition to a Green Economy | |
| DOI | https://doi.org/10.1051/shsconf/202112001006 | |
| Published online | 24 August 2021 | |
Status of digital administrative services in the Republic of Bulgaria
University of National and World Economy – Sofia, Bulgaria
* Corresponding author: katia.kirilova@unwe.bg
Digital administrative services are an essential component of the e-government system. They provide to citizens and businesses opportunities to facilitate contacts with the administration. To be developed and used, they need to be designed very carefully in advance. For this purpose, in most cases, modeling and reengineering of the main work processes is done. In this context, the study aims to present some of the results of a survey conducted among a sample of municipalities in the Republic of Bulgaria. The applied methods are related to: preparation and conducting of an online survey; methods related to data collection and storage by the respondents; statistical methods for analysis of the obtained results. The main results represent the degree of development of digital administrative services in the Republic of Bulgaria. They were obtained from the survey. The conclusions are in the direction of clarifying the degree of development of digital administrative services.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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