Challenges in the Implementation of Peer-to-peer Recognition

¹ Hanoi University, Hanoi, Vietnam
² FPT University, Hanoi, Vietnam

^* Corresponding author: lanntm3@fe.edu.vn

Abstract

This paper aims to explore potential issues in implementing peer-to-peer recognition to motivate employees. A qualitative inquiry is applied to enhance our understanding of peer-to-peer recognition schemes in practical situations. Sixteen participants, including HR researchers and managers from different organizations where this program has been implemented, attended semi-structured interviews. From which twelve cases are chosen for this study. Using thematic analysis on the collected responses, the researcher finds that challenges to peer-to-peer recognition are to be found in four categories: the impact of personal relationship, the unsuitability of working climate, the confusing nomination criteria, and the lack of an appropriate rewarding policy. Practical solutions to deal with those challenges are also proposed, which include building the culture and assigning monitor, to assist employers to effectively make use of a peer-to-peer program in motivating employees. This study therefore raises the awareness of optimizing motivation program for HR practitioners, as well as contributes a qualitative approach toward the non-cash recognition evaluation.