SHS Web Conf.
Volume 135, 2022International Conference on Entrepreneurial Competencies in a Changing World (ECCW 2021)
|Number of page(s)||7|
|Section||Stabilization and Development of SMEs in Rural Areas|
|Published online||10 February 2022|
The Impact of Work-related Stress on Job Satisfaction and Organizational Trust during COVID-19 Pandemic
National University of Mongolia, Business School, Management department, Mongolia
2 Institute of Technology and Business, Faculty of Corporate Strategy, Okružní 517/10, 37001 České Budějovice, Czech Republic
* Corresponding author: firstname.lastname@example.org
One of the industries significantly affected by the Covid-19 pandemic is tourism. As a result of lockdowns, tourism came to a halt, which has caused severe damages not only to tourism-related business but also aviation, hospitality sector, which resulted in unemployment, reduced work hours with minimum salary or temporary leave and even closure the businesses.
As a result of the pandemic, 99 travel agencies liquidated their business activities and the revenues of 88 percent of the whole tourism sector reduced and 56 percent of employees were laid off.
This paper analyses the impact of Work-related stress on the job satisfaction and organizational trust in the tourism sector during the unprecedented changes related to the Covid-19 pandemic. The survey was conducted online in April-May, 2021 and involved 275 employees working for different travel agencies. Numerous tests are used to verify the proposed hypothesis, such as factor analysis, reliability analysis, correlation analysis and PLS analysis.
The results of the survey show that the Work-related stress caused by Covid-19 pandemic has a negative impact on job satisfaction and organizational trust among surveyed employees.
Key words: work-related stress / job satisfaction / organizational trust / COVID-19 pandemic
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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