SHS Web Conf.
Volume 175, 2023International Conference in Innovation on Statistical Models Applied on Management, Humanity and Social Sciences (ICISMAMH2S 2023)
|Number of page(s)||11|
|Published online||30 August 2023|
Construction of a multidimensional performance model based on the perceptions of hospital stakeholders
Faculty of Legal, Economic and Social Sciences University Mohammed ler - Oujda
The objective of this article is to design a performance model through a qualitative study conducted on the different stakeholders of the University Health center in regards to their perception of the hospital performance. The study was conducted by dint of interview guides addressing the internal as well as the external stakeholders of the hospital having an influence on the performance of the University Health Centre UHC. The model constructed illustrates that hospital performance is a multidimensional construct that is close to two theoretical performance models, namely the BSC and the WHO PATH model. The combination of the two models allowed for a reconciliation between the visions of the different professional categories of hospitals, resulting in a performance model, which reconciles the vision of caregiving, and the vision of management.
Key words: Perception / Performance hospitalière / Modèle multidimensionnel / Conciliation
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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