SHS Web Conf.
Volume 181, 20242023 International Conference on Digital Economy and Business Administration (ICDEBA 2023)
|Number of page(s)
|Digital Transformation and Emerging Technologies
|17 January 2024
A Study of Older Adults’ Satisfaction with Chat Assistant
1 Zhejiang Gongshang University Hangzhou College of Commerce, 310061 Hangzhou, China
2 Hangzhou Domecq E-commerce Co, Production Department, 310000 Hangzhou, China
* Corresponding author: email@example.com
With the rapid development of artificial intelligence technology, intelligent question and answer systems such as Chat Assistant are increasingly used in daily life. However, as a special category of user group, the cognitive fitness and satisfaction assessment of elderly people to such intelligent systems have not been sufficiently studied yet. The purpose of this study is to explore the cognitive fitness and satisfaction of older adults with Chat Assistant Q&A results, in order to provide a basis for improving the design of these systems and enhancing the user experience of older adults. To this end, this paper provides an in-depth study of older adults’ use of technology by designing and distributing a questionnaire. Analytical methods such as the ACSI indicator model and Structural Equation Modeling (SEM) were used to explore the relationship between satisfaction and various factors, thereby providing valuable guidance to help improve and optimize the Chat Assistant system.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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