| Issue |
SHS Web Conf.
Volume 212, 2025
1st International Conference on Advanced Research in Sustainable Economic and Social Science (ICARSESS-24)
|
|
|---|---|---|
| Article Number | 04019 | |
| Number of page(s) | 10 | |
| Section | Social Science for Sustainable Development | |
| DOI | https://doi.org/10.1051/shsconf/202521204019 | |
| Published online | 05 March 2025 | |
Passenger Satisfaction Analysis for ATP WTP on Jogja-Solo KRL
Faculty of Economy and Business, Universitas Pembangunan Nasional Veteran Yogyakarta, Yogyakarta, Indonesia
* Corresponding author: asihsriwinarti@upnyk.ac.id
This paper aims to analyze train satisfaction passengers on the Yogyakarta-Solo railway line service as an effort to improve public transportation services. The method used is survey and data analysis. The research results show that satisfaction passengers can improve the quality of public services, namely by increasing the speed of ticket sales, increasing passenger satisfaction, and reducing queues at stations. Apart from that, this research also continued to implementing ATP WTP analysis can increase operational efficiency railway line. Based on the results of this research, it is recommended that the government and train operators continue to innovate the public service system to improve service quality and meet passenger needs.
Key words: Rail Way Train / satisfaction / Ability to pay / willingness to pay
© The Authors, published by EDP Sciences, 2025
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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