The Role of Operational Risk Management on Tourist Well-Being in the Special Region of Yogyakarta

Sekolah Tinggi Pariwisata Ambarrukmo, Indonesia

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Abstract

The recent changes in tourism growth in Yogyakarta, accompanied by the increasing number of tourist visits and various operational risks such as accidents, facility damage, natural disasters, and visitor overcrowding, demand a more comprehensive risk management strategy. This study aims to analyze the efforts of operational risk management in relation to tourist well-being at tourism destinations in the Special Region of Yogyakarta. Risks within the tourism context have the potential to reduce tourists’ sense of safety, comfort, and satisfaction, ultimately having a negative impact on their overall well-being if they are not effectively managed. This study emphasizes the importance of structured risk management through identification, mitigation, and emergency response procedures as key determinants in creating a safe, comfortable, and meaningful tourism experience. This study employed a quantitative method with samples consisting of tourists visiting various natural destinations in Yogyakarta. Data were collected using questionnaires with a Likert scale and analyzed using inferential statistical techniques to examine the influence of operational risk management on tourist well-being. The findings indicate that operational risk management strategies play a crucial role in enhancing the physical, psychological, and emotional dimensions of tourist wellbeing. Practically, these findings can serve as guidelines for local governments, destination managers, and tourism industry stakeholders in designing policies and practices that prioritize safety, comfort, and tourist well-being.