Open Access
Issue
SHS Web Conf.
Volume 56, 2018
International Conference on Leadership and Management (ICLM 2018)
Article Number 01005
Number of page(s) 7
Section Agile Leadership & Preemptive Global Business Management
DOI https://doi.org/10.1051/shsconf/20185601005
Published online 14 November 2018
  1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. doi:10.1016/0749-5978(91)90020-t [CrossRef] [Google Scholar]
  2. Albinsson, P. A.,Perera, B. Y., &Sautter, P. T. (2015). DART Scale Development: Diagnosing a Firm’s Readiness for Strategic Value Co-creation. Journal of Marketing Theory and Practice, 24(1), 42-58. doi:10.1080/10696679.2016.1089763 [CrossRef] [Google Scholar]
  3. Chaiklin, H. J. J. S., &Welfare, S. (2011). Attitudes, behavior, and social practice. 38, 31. [Google Scholar]
  4. Haddock, G., &Maio, G. R. (2007). Encyclopedia of Social Psychology. Thousand Oaks, California: SAGE Publications, Inc. Retrieved from http://sk.sagepub.com/reference/socialpsychology. doi:10.4135/9781412956253 [Google Scholar]
  5. Holmes, J. D. (2009). Transparency of Self-Report Racial Attitude Scales. Basic and Applied Social Psychology, 31(2), 95-101. doi:10.1080/01973530902876884 [CrossRef] [Google Scholar]
  6. Laud, G., &Karpen, I. O. (2017). Value co-creation behaviour role of embeddedness and outcome considerations’. Journal of Service Theory and Practice, 27(4), 778-807. doi:10.1108/Jstp-04-2016-0069 [CrossRef] [Google Scholar]
  7. Lin, H. F., &Lee, G. G. (2004). Perceptions of senior managers toward knowledge‐sharing behaviour. Management Decision, 42(1), 108-125. doi:10.1108/00251740410510181 [CrossRef] [Google Scholar]
  8. Mazur, J., &Zaborek, P. (2014). Validating Dart Model. International Journal of Management and Economics, 44(1). doi:10.1515/ijme-2015-0012 [Google Scholar]
  9. Morris, J.,Marzano, M.,Dandy, N., & O’Brien, L. (2012). Theories: Behaviour Change. Theories and models of behaviour and behaviour change. [Google Scholar]
  10. Ostrom, T. M. (1969). The relationship between the affective, behavioral, and cognitive components of attitude. Journal of Experimental Social Psychology, 5(1), 12-30. doi:10.1016/0022-1031(69)90003-1 [CrossRef] [Google Scholar]
  11. Prahalad, C., &Ramaswamy, V. (2001). The value creation dilemma. Retrieved from [Google Scholar]
  12. Prahalad, C. K., &Ramaswamy, V. (2004a). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14. doi:10.1002/dir.20015 [CrossRef] [Google Scholar]
  13. Prahalad, C. K., &Ramaswamy, V. (2004b). Co‐creating unique value with customers. Strategy & Leadership, 32(3), 4-9. doi:10.1108/10878570410699249 [Google Scholar]
  14. Ramaswamy, V. (2005). Co-creating experiences with customers: new paradigm of value creation. The TMTC Journal of Management, 8, 6-14. [Google Scholar]
  15. Russo Spena, T.,Caridà, A.,Colurcio, M., &Melia, M. (2012). Store experience and co‐creation: the case of temporary shop. International Journal of Retail & Distribution Management, 40(1), 21-40. doi:10.1108/09590551211193586 [CrossRef] [Google Scholar]
  16. Schiavone, F.,Metallo, C., &Agrifoglio, R. (2014). Extending the DART model for social media. International Journal of Technology Management, 66(4), 271-287. doi:10.1504/Ijtm.2014.064967 [CrossRef] [Google Scholar]
  17. Shamim, A., &Ghazali, Z. (2014). A conceptual model for developing customer value co-creation behaviour in retailing. Global Business and Management Research, 6(3), 185. [Google Scholar]
  18. Shamim, A.,Ghazali, Z., &Albinsson, P. A. (2016). An integrated model of corporate brand experience and customer value co-creation behaviour. International Journal of Retail & Distribution Management, 44(2), 139-158. doi:10.1108/Ijrdm-06-2015-0079 [CrossRef] [Google Scholar]
  19. Shamim, A.,Ghazali, Z., &Albinsson, P. A. (2017). Construction and validation of customer value co-creation attitude scale. Journal of Consumer Marketing, 34(7), 591-602. doi:10.1108/Jcm-01-2016-1664 [CrossRef] [Google Scholar]
  20. Singh, J.,Brady, M.,Arnold, T., &Brown, T. (2016). The Emergent Field of Organizational Frontlines. Journal of Service Research, 20(1), 3-11. doi:10.1177/1094670516681513 [CrossRef] [Google Scholar]
  21. Solakis, K., Peña-Vinces, J. C., & Lopéz-Bonilla, J. M. (2017). DART model from a customer’s perspective: an exploratory study in the hospitality industry of Greece. Problems and Perspectives in Management, 15(si), 537-549. doi:10.21511/ppm.15(si).2017.07 [CrossRef] [Google Scholar]
  22. Taghizadeh, S. K.,Jayaraman, K.,Ismail, I., &Rahman, S. A. (2016). Scale development and validation for DART model of value co-creation process on innovation strategy. Journal of Business & Industrial Marketing, 31(1), 24-35. doi:10.1108/Jbim-02-2014-0033 [CrossRef] [Google Scholar]
  23. Vargo, S. L.,Akaka, M. A., &Vaughan, C. M. (2017). Conceptualizing Value: A Service-ecosystem View. Journal of Creating Value, 3(2), 117-124. [CrossRef] [Google Scholar]
  24. Vargo, S. L., &Lusch, R. F. (2004). Evolving to a New Dominant Logic for Marketing. Journal of marketing, 68(1), 1-17. doi:10.1509/jmkg.68.1.1.24036 [Google Scholar]
  25. Vargo, S. L., &Lusch, R. F. (2007). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. doi:10.1007/s11747-007-0069-6 [Google Scholar]
  26. Yi, Y.,Gong, T., &Lee, H. (2013). The Impact of Other Customers on Customer Citizenship Behavior. Psychology & Marketing, 30(4), 341-356. doi:10.1002/mar.20610 [CrossRef] [Google Scholar]
  27. Yi, Y.,Nataraajan, R., &Gong, T. (2011). Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64(1), 88-96. doi:10.1016/j.jbusres.2009.12.007 [CrossRef] [Google Scholar]
  28. Yoo, J., &Arnold, T. J. (2015). Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources. Journal of Service Research, 19(1), 102-117. doi:10.1177/1094670515589956 [CrossRef] [Google Scholar]
  29. Zorn, T. E.,Roper, J., Weaver, C. K., &Rigby, C. (2012). Influence in science dialogue: Individual attitude changes as a result of dialogue between laypersons and scientists. Public Underst Sci, 21(7), 848-864. doi:10.1177/0963662510386292 [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.