Open Access
SHS Web Conf.
Volume 56, 2018
International Conference on Leadership and Management (ICLM 2018)
Article Number 04007
Number of page(s) 13
Section Digital Economy & Preemptive Global Business Management
Published online 14 November 2018
  1. A CBO Study. (2006). Research and Development in the Pharmaceutical Industry. The Congress of the United States. [Google Scholar]
  2. Abud-Mendoza, C. (2012). Medical Ethics, Research and the Pharmaceutical Industry. Reumatol Clin, 233-235. [CrossRef] [Google Scholar]
  3. Azim, M., &Azam, S. (2013). Corporate Sustainability Reporting by Pharmaceutical Companies: Is It What It Seems to Be? Corporate Ownership of Control, 11, 754-764. [CrossRef] [Google Scholar]
  4. Babar, Z., &Izham, M. (2009). Effect of privatization of the drug distribution system on drug prices in Malaysia. Public Health 123, 523-533. [CrossRef] [Google Scholar]
  5. Benn, S.,Dunphy, D., &Griffiths, A. (2006). Enabling change for corporate sustainability: an integrated perspective. Australian Journal of Environmental Management, 156-165. [Google Scholar]
  6. Beyond Borders. (2015). In MDEC Global Business Services Division Newsletter. [Google Scholar]
  7. Bunniran, S.,McCaffrey, D.,Bentley, J., &Bouldin, A. (2009). Pharmaceutical product withdrawal: Attributions of blame and its impact on trust. Research in Social and Administrative Pharmacy 5, 262-273. [CrossRef] [Google Scholar]
  8. Chatterjee, C., &Srinivasan, V. (2013). Ethical issues in health care sector in India. IIMB Management Review, 25, 49-62. [CrossRef] [Google Scholar]
  9. Code of Conduct. (2017). Retrieved May 10, 2017, from Malaysian Pharmaceutical Society: [Google Scholar]
  10. Dahl, L. A. (2012). Achievement and gaps in indicators for sustainability. Ecological Indicators, 17, 14-19. [CrossRef] [Google Scholar]
  11. Dailey, J. W. (2016, May 9). pharmaceutical industry. Retrieved September 27, 2017, from Encyclopædia Britannica: [Google Scholar]
  12. Das, A. (2011). Pharmaceutical industry and the market: The case of Prozac and other antidepressants. Asian Journal of Psychatry V4, 14-18. [CrossRef] [Google Scholar]
  13. Eli Lilly. (2017). Retrieved June 1, 2017 [Google Scholar]
  14. Erturgut, R., &Soysekerci, S. (2009). The problem of sustainability of organizational success in public educational institutions: a research on the education administrator in Turkey. Procedia Social and Behavioral Sciences, 2092-2102. [CrossRef] [Google Scholar]
  15. Esteves, F.,Santos, J., &Anunciacao, P. (2012). Sustainability in the information society: a proposal of information system requirements in view of the DPOBE model for organizational sustainability. Procedia Technology, 5, 599-606. [CrossRef] [Google Scholar]
  16. Farooq, M.,Salam, M.,Fayoll, A., &Jaafar, N. (2018). Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach. Journal of Air Transport Manage, 169-180. [Google Scholar]
  17. Fenema, P. C.,Keers, B., &Zijim, H. (2014). Interorganizational Shared Services: Creating Value across Organizational Boundaries. Advanced Series in Management V.13, 175-217. [CrossRef] [Google Scholar]
  18. Forbes. (2009, September 9). Retrieved May 21, 2017, from Pfizer’s $2.3 Billion-Dollar Settlement: [Google Scholar]
  19. Forbes. (2015, December 31). Retrieved May 21, 2017, from Data Breaches In Healthcare Total Over 112 Million Records In 2015: [Google Scholar]
  20. Ghauri, P. N., &Rao, P. (2009). Intellectual property, pharmaceutical MNEs and the developing world . Journal of World Business 44, 206-215. [CrossRef] [Google Scholar]
  21. Hair, J.,Babin, B.,Money, A., &Samouel, P. (2007). Essentials of Business Research Methods. USA: John Wiley & Sons. [Google Scholar]
  22. Harritz, D. (2016). Role of management devices in enacting strategy case study of Shared Service Centre. Journal of Accounting & Organizational Change, 504-521. [CrossRef] [Google Scholar]
  23. Hefner, Eva-Maria, &Mit, d. (2010). Customer Touchpoint Management als Strategie. Marketing Review St. Gallen 27, 27-31. [CrossRef] [Google Scholar]
  24. Huang, C.-Y., Huang, T.-S., & Chen, W.-L. (2009). Communication protocols for order management in collaborative manufacturing. Int. J. Production Economics, 257-268. [CrossRef] [Google Scholar]
  25. Jamaludin, N. H.,Habidin, N. F.,Shazali, N. A.,Ali, N., &Khaidir, N. A. (2013). Exploring sustainable healthcare service and sustainable healthcare performance: based on Malaysian healthcare industry. Journal of Sustainable Development Studies, 14-26. [Google Scholar]
  26. Kenneally, M., &Valerie, W. (2012). Pharmaceutical Cost-Containment Policies and Sustainability: Recent Irish Experience. Value in Health 15, 389-393. [CrossRef] [Google Scholar]
  27. Kidger, P. (2002). Management structure in multinational enterprises responding to globalisation. Employee Relations, 24, 69-85. [Google Scholar]
  28. Krejcie & Morgan. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 607-610. [Google Scholar]
  29. Küçüksayraç, E. (2015). Design for sustainability in companies: strategies, drivers and needs of Turkey’s best performing businesses. Journal of Cleaner Production, 455-465. [Google Scholar]
  30. Kumar, M.,Talib, S., &Ramayah, T. (2013). Business Research Methods. Companion Website. [Google Scholar]
  31. Landmarks, A. C. (n.d.). Discovery and Development of Pnicillin. Retrieved September 20, 2017, from International Historic Chemical Landmark: [Google Scholar]
  32. Laudon, K. C., &Laudon, J. (2016). Management Information Systems Managing the Digital Firm. Pearson Education Limited. [Google Scholar]
  33. Lega, F.,Prenestini, A., &Spurgeon, P. (2013). Is Management Essential to Improving the Performance and Sustainability of Health Care Systems and Organizations? A Systematic Review and a Roadmap for Future Studies. Value in Health, 16, S46-S51. [CrossRef] [Google Scholar]
  34. Linnenluecke, M. K., &Griffiths, A. (2010). Corporate sustainability and organizational culture. Journal of World Business, 45, 357-366. [CrossRef] [Google Scholar]
  35. Maheswari, U., B., R., Parmata, D., & B., S. R. (2016). Measuring service quality in pharmaceutical supply chain distributor’s perspective. [Google Scholar]
  36. McCarthy, M. (2002). US states file lawsuit against Bristol-Myers Squibb. The Lancet V359. [Google Scholar]
  37. MDEC. (2015). MSC Malaysia Annual Industry Report 2015. MSC Malaysia National ICT Initiative. [Google Scholar]
  38. Mehralian, G., Nazari, J., Akhavan, P., &Rasekh, H. (2014). Exploring the relationship between the knowledge creation process and intellectual capital in the pharmaceutical industry. The Learning Organization, 21, 258-273. [CrossRef] [Google Scholar]
  39. MIDA. (2016, October 26). Malaysian Investment Development Authority. Retrieved May 20, 2017, from Malaysian Investment Development Authority: [Google Scholar]
  40. Milne, M., &Gray, R. (n.d.). Prospects For Sustainability Reporting. 184-207. [Google Scholar]
  41. Min, M., Desmoulins-Lebeault, F., &Esposito, M. (2017). Should Pharmaceutical companies engage in corporate social responsibility? Journal of Management Development, 36, 58-70. [CrossRef] [Google Scholar]
  42. Moore, S., &Julie, J. (2008). Business ethics? A global comparative study on corporate sustainability approaches. Social Responsibility Journal, 172-184. [CrossRef] [Google Scholar]
  43. MSC Malaysia. (2017). Global Business Services. Retrieved May 20, 2017, from MSC Malaysia: [Google Scholar]
  44. Nguyen, B. (2012). The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness. Journal of Database Marketing & Customer Strategy Management, 56-70. [CrossRef] [Google Scholar]
  45. OECD. (2015). Research and development in the pharmaceutical sector. In Health at a Glance 2015 (pp. 188-189). Paris: OECD Publishing. [Google Scholar]
  46. Perepelkin, J., &Zhang, D. (2011). Brand personality and customer trust in community pharmacies. International Journal of Pharmaceutical and Healthcare, 5, 175-193. [Google Scholar]
  47. Peters, S. (2014). Tufts Center for the Study of Drug Development. Retrieved May 21, 2017, from [Google Scholar]
  48. Pilon, F., &Elias, H. (2015). Strategic account management as a value co-creation selling model in the pharmaceutical industry. Journal of Business & Industrial Marketing. [Google Scholar]
  49. PMLive. (2017). Retrieved from Top 25 pharma companies by global sales: [Google Scholar]
  50. Ritchter, P., &Bruhl, R. (2017). Shared service center research: a review of the past, present and future. European Management Journal, 35, 26-38. [CrossRef] [Google Scholar]
  51. Santos, J., Anunciação, P., &Svirina, A. (2013). A Tool to Measure Organizational Sustainability. Journal of Business Management No.7, 105-117. [Google Scholar]
  52. Scherpen, F.,Draghici, A., &Niemann, J. (2018). Customer Experience Management to Leverage Customer Loyalty. 14th International Symposium in Management, 374-380. [Google Scholar]
  53. Sekaran, U., &Bougie, R. (2010). Business Research Methods. A Skill Building Approach. New York: John Wiley & Sons Inc. [Google Scholar]
  54. Shen, L.,Tam, V.,Tam, L., &Ji, Y. (2010). Project feasibility study: the key to successful implementation of sustainable and socially responsible construction management practice. Journal of Cleaner Production, 254-259. [CrossRef] [Google Scholar]
  55. Sillup, G., &Porth, S. (2008). Ethical issues in the pharmaceutical industry: an analysis of US newspaper. International Journal of Pharmaceutical and Healthcare, 163-182. [Google Scholar]
  56. Strategic Direction. (2010). Ethics and sustainability in today’s business environment creating new ways of doing business and educating business leaders. Strategic Direction, 12-15. [Google Scholar]
  57. Szekely, F., &Knirsch, M. (2005). Responsible leadership and corporate social responsibility: metrics for sustainable performance . European Management Journal, 628-647. [CrossRef] [Google Scholar]
  58. Teerawattananon, Y.,Tangcharoensathien, V.,Tantivess, S., &Mills, A. (2003). Health sector regulation in Thailand: recent progress and the future agenda. Health Policy V.63, 323-338. [CrossRef] [Google Scholar]
  59. The Alenxander Fleming Labortory Museum, London, UK. (1999). The Discovery and Development of Penicillin 1928-1945. An International Historic Chemical Landmark. [Google Scholar]
  60. The Congress of the United States . (2006). Research and Development in the Pharmaceutical Industry. Congressional Budget Office. [Google Scholar]
  61. The New York Times. (2006, December 20). Retrieved May 21, 2017, from U.S. Says Ex-Worker at Drug Giant Was Out to Damage Computer Data: [Google Scholar]
  62. The New York Times. (2012, July 2). Retrieved May 21, 2017, from Glaxo Agrees to Pay $3 Billion in Fraud Settlement : [Google Scholar]
  63. The New York Times. (2015, February 2). Retrieved May 21, 2017, from Millions of Anthem Customers Targeted in Cyberattack: [Google Scholar]
  64. The Research Advisors. (2006). Sample Size Table. Retrieved June 2, 2017, from The Research Advisors: [Google Scholar]
  65. Thomson, L. L. (2017). Health Care Data Breaches. In HEALTH CARE DATA BREACHES AND INFORMATION SECURITY (pp. 254-267). [Google Scholar]
  66. Tully, M. P.,Kettis, A.,Hoglund, A.,Morlin, C.,Schwan, A., &Ljungberg, C. (2013). Transfer of data or re-creation of knowledge Experience of a shared electronic patient medical records system. [Google Scholar]
  67. Turcsanyi, J., &Sisaye, S. (2013). Corporate social responsibility and its link to financial performance Application to Johnson & Johnson, a pharmaceutical company. World Journal of Science Technology and Sustainable Development, 4-19. [CrossRef] [Google Scholar]
  68. U.S. Department of Commerce. (2016). 2016 Top Markets Report Pharmaceuticals. International Trade Administration. [Google Scholar]
  69. United States Food & Drug Administration. (2017). Retrieved June 4, 2017, from Development & Approval Process (Drugs): [Google Scholar]
  70. University of the West of England. (2018). Pearson’s Correlation Coefficient. Retrieved from [Google Scholar]
  71. Waas, T., Hugé, J., Block, T., Wright, T., Benitez-Capistros, F., &Verbruggen, A. (2014). Sustainability Assessment and Indicators: Tools in a Decision-Making Strategy for Sustainable Development. Sustainability, 5512-5534. [CrossRef] [Google Scholar]
  72. Yeoh, P.-L. (1994). Speed to Global Markets: An Empirical Prediction of New Product Success in the Ethical Pharmaceutical Industry . European Journal of Marketing, 29-50. [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.