Open Access
SHS Web of Conf.
Volume 92, 2021
The 20th International Scientific Conference Globalization and its Socio-Economic Consequences 2020
Article Number 05013
Number of page(s) 10
Section Collaborative Economics, Digital Platforms and Multimedia
Published online 13 January 2021
  1. Allmendinger, G., Lombreglia, R. (2005). Four strategies for the age of smart services. Harvard business review, 83(10), 131. [Google Scholar]
  2. Klein, M. M. (2017). Design rules for smart services (Doctoral dissertation, PhD Thesis. University of St. Gallen). [Google Scholar]
  3. Wünderlich, N. V., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., Lemmink, J. G. (2015). “Futurizing” smart service: implications for service researchers and managers. Journal of Services Marketing, 29(6-7), 442-447. [CrossRef] [Google Scholar]
  4. Grubic, T., Jennions, I. (2018). Remote monitoring technology and servitised strategies – factors characterising the organisational application. International Journal of Production Research, 56(6), 2133-2149. [CrossRef] [Google Scholar]
  5. Beverungen, D., Matzner, M., Janiesch, C. (2017). Information systems for smart services. [Google Scholar]
  6. Hermann, M., Pentek, T., Otto, B. (2016). Design principles for industrie 4.0 scenarios. In T. X. Bui & R. H. Sprague (Eds.) Proceedings of 2016 49th Hawaii international conference on system sciences (HICSS) (pp. 3928-3937). Dortmund: IEEE Computer Soc. [CrossRef] [Google Scholar]
  7. Töytäri, P., Turunen, T., Klein, M., Eloranta, V., Biehl, S., Rajala, R. (2018). Aligning the mindset and capabilities within a business network for successful adoption of smart services. Journal of Product Innovation Management, 35(5), 763-779. [CrossRef] [Google Scholar]
  8. Paluch, S. (2017). Smart Services – Analyse von strategischen und operativen Auswirkungen. In Dienstleistungen 4.0 (pp. 161-182). Wiesbaden: Springer Gabler. [CrossRef] [Google Scholar]
  9. Hansen, H. R., Mendling, J., Neumann, G. (2019). Wirtschaftsinformatik. De Gruyter Oldenbourg. [CrossRef] [Google Scholar]
  10. Borgmeier, A. (2002). Einleitende Überlegungen. In Teleservice im Maschinen-und Anlagenbau (pp. 1-12). Wiesbaden: Deutscher Universitätsverlag. [Google Scholar]
  11. Garcia, E., Guyennet, H., Lapayre, J. C., Zerhouni, N. (2004). A new industrial cooperative tele-maintenance platform. Computers & Industrial Engineering, 46(4), 851-864. [CrossRef] [Google Scholar]
  12. Chatterjee, A., Greenberg, J., Jones, M., Kaas, H. W., Wojcik, P. (2001). Telematics: decision time for detroit. Business Strategy Review, 12(2), 21-38. [CrossRef] [Google Scholar]
  13. Rowley, J. (2006). An analysis of the e‐ service literature: towards a research agenda. Internet research, 16(3), 339-359. [CrossRef] [Google Scholar]
  14. Levrat, E., Iung, B., Crespo Marquez, A. (2008). E-maintenance: review and conceptual framework. Production Planning & Control, 19(4), 408-429. [CrossRef] [Google Scholar]
  15. Biehl, M., Prater, E., McIntyre, J. R. (2004). Remote repair, diagnostics, and maintenance. Communications of the ACM, 47(11), 100-106. [CrossRef] [Google Scholar]
  16. Grubic, T., Peppard, J. (2016). Servitized manufacturing firms competing through remote monitoring technology. Journal of Manufacturing Technology Management. 27(2), 154-184. [CrossRef] [Google Scholar]
  17. Ministerstvo průmyslu a obchodu. (2018, October 30). Zpráva o vývoji malého a středního podnikání a jeho podpoře v roce 2017. MPO. Retrieved from : [Google Scholar]
  18. Beverungen, D., Breidbach, C. F., Poeppelbuss, J., Tuunainen, V. K. (2019). Smart service systems: An interdisciplinary perspective. Information Systems Journal, 29(6), 1201-1206. [CrossRef] [Google Scholar]
  19. Raddats, C., Kowalkowski, C., Benedettini, O., Burton, J., Gebauer, H. (2019). Servitization: A contemporary thematic review of four major research streams. Industrial Marketing Management, 83, 207-223. [CrossRef] [Google Scholar]
  20. Tronvoll, B., Sklyar, A., Sörhammar, D., Kowalkowski, C. (2020). Transformational shifts through digital servitization. Industrial Marketing Management, 89, 293-305. [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.