Open Access
Issue
SHS Web Conf.
Volume 226, 2025
1st International Conference on Tourism and Hospitality Business (ICTHB 2025)
Article Number 01018
Number of page(s) 10
DOI https://doi.org/10.1051/shsconf/202522601018
Published online 03 December 2025
  1. R. Prasetya, The english language needs for information technology: A comparison case of professionals and students, Journal of English Language Teaching and Learning (JETLE 3, 7–19, (2021), available:. [Google Scholar]
  2. K. Ariyati, The analysis of the english use and barriers in front office in hotels in bali, e-Journal of Linguistics 16, 228, (2022). 10.24843/e-jl.2022.v16.i02.p08. [Google Scholar]
  3. K. Dendeng, T. Xenia, Identifying english language learning needs of hoteliers in a five-star hotel in jakarta, Jayapangus Press Cetta: Jurnal Ilmu Pendidikan 8 (2025), available:. [Google Scholar]
  4. N. Al-Jufri, R. Nasa, V. Mayaputri, English needs by hotel receptionists in sikka: An analysis of english for hospitality, Contemporary Education and Community Engage-ment (CECE 1, 79–87, (2024). 10.12928/cece.v1i1.987. [Google Scholar]
  5. R. Clarah, N. Angraini, D. Permana, A survey of english communication difficulties faced by employees of the front office hotel department in hotel palembang, Journal of Teaching of English 8 (2023). [Google Scholar]
  6. M. Taslim, P. Negeri, P. Palembang, Proficiency in english for describing hotel room services: A study of ogan hilir hotel employees, Jurnal Pendidikan Bahasa 11, 2024, online].Available:. [Google Scholar]
  7. A. Geria, D. Bawa, Inteferensi bahasa indonesia terhadap bahasa inggris yang di-gunakan oleh para staff hotel dan restoran di daerah pariwisata candidasa, LACUL-TOUR: Journal of Language and Cultural Tourism 1, 63–68, (2022). 10.52352/lac-ultour.v1i1.874. [Google Scholar]
  8. M. Jeong, M. Jeon, Customer reviews of hotel experiences through consumer generated media (cgm, Journal of Hospitality and Leisure Marketing 17, 121–138, (2008). 10.1080/10507050801978265. [Google Scholar]
  9. A. Nurhikmawati, D. Puspitasari, Edukasia: Jurnal pendidikan dan pembelajaran online complaints on hotel services in indonesia: A comparison study of asian and english-speaking country visitors article info abstract agita risma nurhikmawati, dhika puspi-tasari / online complaints on hotel services in indonesia: a comparison study of asian and english-speaking country visitors (2023), available:, http://jurnaledukasia.org [Google Scholar]
  10. N. Rahayu, R. Suprina, K. Pitchayadejanant, English competency of the hospitality workers and tourist satisfaction: Policy recommendations (2021) [Google Scholar]
  11. I. Nawawi, K. Ilmawan, M. Maarif, M. Syafrudin, Exploring tourist experience through online reviews using aspect-based sentiment analysis with zero-shot learning for hospitality service enhancement, Information (Switzerland 15 (2024). 10.3390/info15080499. [Google Scholar]
  12. L. Taw, S. Paramasivam, A. Libert, C. Moskovsky, I. Jalaluddin, R. Darmi, Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews (Penerbit Universiti Kebangsaan Malaysia, 2022) [Google Scholar]
  13. N. Mahat, M. Hanafiah, Help me tripadvisor! examining the relationship between tripadvisor e-wom attributes, trusts towards online reviews and travellers behavioural intentions, Journal of Information and Organizational Sciences 44, 83–112, (2020). 10.31341/jios.44.1.4. [Google Scholar]
  14. K. Sugiarta, The influence of tripadvisor reviews and social media marketing through instagram on brand image at intercontinental bali sanur resort, Formosa Journal of Applied Sciences 3, 3819–3834, (2024). 10.55927/fjas.v3i9.10822. [Google Scholar]
  15. I. Nawawi, K. Ilmawan, M. Maarif, M. Syafrudin, Exploring tourist experience through online reviews using aspect-based sentiment analysis with zero-shot learning for hospitality service enhancement, Information (Switzerland 15 (2024). 10.3390/info15080499. [Google Scholar]
  16. S. Veerasamy, S. Goswami, K. Balasubramanian, Do tripadvisor valences are trustwor-thy on south asian destinations?, ASEAN Journal on Hospitality and Tourism 21, 17–34, (2023). 10.5614/ajht.2023.21.1.02. [Google Scholar]
  17. d.A.G.O. J. G. Martínez-Navalón, V. Gelashvili, Evaluation of user satisfaction and trust of review platforms: Analysis of the impact of privacy and e-wom in the case of tripadvisor (2021) [Google Scholar]
  18. F. Nyimbili, L. Nyimbili, Types of purposive sampling techniques with their examples and application in qualitative research studies, British Journal of Multidisciplinary and Advanced Studies 5, 90–99, (2024). 10.37745/bjmas.2022.0419. [Google Scholar]
  19. K. Mwita, N. Mwilongo, Thematic analysis of qualitative research data: A seven-step guide, Eminent Journal of Business and Management 1, 51–59, (2025). 10.70582/4ajw7k14. [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.