| Issue |
SHS Web Conf.
Volume 96, 2021
The 3rd International Academic Conference on Frontiers in Social Sciences and Management Innovation (IAFSM 2020)
|
|
|---|---|---|
| Article Number | 01001 | |
| Number of page(s) | 9 | |
| Section | Public Administration | |
| DOI | https://doi.org/10.1051/shsconf/20219601001 | |
| Published online | 08 February 2021 | |
Based on the Public Quality Perception Satisfaction Evaluation Theory System Research and Yunnan Province Application Practice
1 China National Institute of standardization, Beijing 100191, China
* Corresponding author: 1053038950@qq.com
Survey on public satisfaction of quality work is one of the effective methods for connecting the quality management department with the public. In this paper, the application of techniques and methods of survey on public satisfaction of quality work is studied and explored from the aspects of the design of survey content index system, data collection, and statistical result analysis based on the survey on public satisfaction of quality work in Yunnan Province, so as to provide enlightenment and reference for the relevant research work in the field of quality.
Key words: Quality work / Satisfaction / Empirical study
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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