SHS Web Conf.
Volume 149, 2022International Conference on Social Science 2022 “Integrating Social Science Innovations on Post Pandemic Through Society 5.0” (ICSS 2022)
|Number of page(s)||6|
|Section||Education and Digital Learning|
|Published online||18 November 2022|
Digitization of Health Services at Kakaskasen Health Center, North Tomohon District, Tomohon City
1 Faculty of Social Sciences, Manado State University
2 Faculty of Social Sciences, Manado State University
3 Faculty of Social Sciences, Manado State University
4 Faculty of Social Sciences, Manado State University
* Corresponding author: firstname.lastname@example.org
This study aims to describe the digitization of health services at the Kakaskasen Health Center, North Tomohon District, Tomohon City. This study uses a descriptive qualitative approach, the number of informants is 5 people with data collection techniques namely observation, interviews, and documentation, with data analysis techniques through data reduction, data presentation, and conclusion. The results showed that the Digitization of Health Services at the Kakaskasen Health Center had not yet run well because it was found that according to the research data, the community did not fully understand the online queuing procedure, how to access it, the completion time was often delayed by up to one hour and the online queue only accelerated the taking of queue numbers but for the time of service there are still frequent delays, service products are not as expected with those that have been set, facilities and facilities are not 100% complete and officers are not good or friendly to the community.
Key words: Digitalization / Service / Kakaskasen Health Center
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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