| Issue |
SHS Web Conf.
Volume 149, 2022
International Conference on Social Science 2022 “Integrating Social Science Innovations on Post Pandemic Through Society 5.0” (ICSS 2022)
|
|
|---|---|---|
| Article Number | 03009 | |
| Number of page(s) | 5 | |
| Section | Social Science | |
| DOI | https://doi.org/10.1051/shsconf/202214903009 | |
| Published online | 18 November 2022 | |
Public Service Innovation at PT. PLN (Persero) Kawangkoan Customer Service Unit
1 Faculty of Social Science, Manado State University
2 Faculty of Social Science, Manado State University
3 Faculty of Social Science, Manado State University
4 Faculty of Social Science, Manado State University
* Corresponding author: margarethrantung@unima.ac.id
This study means to depict the Public Help Advancement at PT. PLN (Persero) Kawangkoan Client care Unit. This study utilizes an illustrative subjective methodology, the quantity of witnesses is 8 (eight) individuals with information assortment procedures specifically perception, meetings, and documentation, with information examination strategies through information decrease, information show, making determinations. The outcomes showed that Public Help Advancement at PT. PLN (Persero) ULP Kawangkoan overall has not been going great since it was found that as per the consequences of exploration, the local area was not completely mindful of the help advancements from PLN, to be specific the PLN Portable application, how to get to and overall this application was gotten to through electronic gadgets like cell phones. The electronic hardware, as well as the contradiction of data from the application framework with the realities that happen in the field, the presence of snags as an organization in getting to the PLN versatile application, should have a decent organization, and server issues. This is to further develop the assistance nature of PT. PLN (Persero) Kawangkoan Client assistance Unit.
Key words: Innovation / Public Service / PT. PLN (Persero)
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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