| Issue |
SHS Web Conf.
Volume 149, 2022
International Conference on Social Science 2022 “Integrating Social Science Innovations on Post Pandemic Through Society 5.0” (ICSS 2022)
|
|
|---|---|---|
| Article Number | 03029 | |
| Number of page(s) | 5 | |
| Section | Social Science | |
| DOI | https://doi.org/10.1051/shsconf/202214903029 | |
| Published online | 18 November 2022 | |
The Effect of Communication Skills of Civil Servant in Public Service on Community Satisfaction
1 Faculty of Social Sciences and Law, Universitas Negeri Makassar
2 Faculty of Social Sciences and Law, Universitas Negeri Makassar
3 Faculty of Social Sciences and Law, Universitas Negeri Makassar
4 Faculty of Social Sciences and Law, Universitas Negeri Makassar
5 Faculty of Language and Literature, Universitas Negeri Makassar
* Corresponding author: andi.rivai@unm.ac.id
This study aims to examine the effect of the communication skills of civil servants in public service activities on community satisfaction. This study uses a quantitative method with a causality correlation approach. Communication skills as the dependent variable are measured using the Interpersonal communication skill scale. Community satisfaction in public services as an independent variable is measured using the Community Satisfaction Scale. Respondents in this study are Makassar people who often access or get public services. The data analysis technique used is simple regression analysis and descriptive statistics. The results showed that the communication skills of civil servants in public service activities had a significant effect on people's satisfaction. This finding shows that the communication ability of public service providers is an important thing that must be considered in public services. Therefore, in the future,material on communication skills needs to be integrated into training materials to increase the capacity of civil servants.
Key words: Communication Skills / Civil Servants / Public Service / Community Satisfaction
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.